FAQ
1. Can I change the product after I have placed an order?
You can change your product within 1 hour, please contact at
[email protected]
2. Can I modify my order after placing it?
No. You cannot make any changes to the design after placing the order. We understand that in cases, you & may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed until we have begun processing your order. For such requests, please get in touch with our team immediately along with your order number. write to [email protected]
3. When will I receive my refund for the canceled order?
Electronic transfer to your account within 7 working days.
4. What if I receive a product in damaged condition?
In case you receive a product in damaged condition, you have to inform our team at +918329088726 & send us an unpacking video immediately for further procedure. Depending upon the product t, decision will be taken by our team regarding it. Team HMG has the right to take the final decision.
5. Why my order was undelivered and returned to the warehouse?
Your order was undelivered and Returned to Origin due to any of the following reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available. In this case, you will not receive any refund; however, we will re-ship your order.
6. What if my order is undelivered?
If your product remains undelivered, you can register you’re complaint about our Team within 10 days from the Date of Shipment. However, if you fail to register a complaint within 10 days for the non-delivery of your order then hmgbox.com will not be responsible for it and will not make any refund credits to your account.
For any other queries, all you need is to drop an email at
[email protected]
7:-
Return / Replacement Or Refund Policy?
- Yes we have, follow the below step to process return or replacement.
- Please make a video while opening the parcel. And Then If you receive damage product or have any issue with the product Whats app us on 7020461900 within 3 days of delivery and send us photo or video of product. We will Send you the replacement.If Video is not made While Opening the parcel we will not be able to send the replacement. In case of return refund will be processed within 5-7 working days to original payment method. or if it is cash on delivery our customer service team will contact you for refund.